July 29, 2018

EASY PRODUCT RETURN

We get it, shit happens, we buy stuff online too. We strive really hard to make our Product Return Policy convenient and painless as possible. In just 4 easy steps you can exchange your product.

  1. SUBMIT A REQUEST: Click "submit a request" button below and fill out the form
  2. RECEIVE RETURN AUTHORIZATION: Receive return authorization (RA) form with the exact return address and a shipping label (may take 48-72 hours)
  3. SHIP IT BACK: Print and attach the provided UPS shipping label as well as the RA form to the outside of the box
  4. RECEIVE REFUND OR REPLACEMENT: Once the merchandise is received your refund would be issued within 72 hours or a replacement shipped

 

Submit Request

FAQ

WHAT CAN I RETURN?

If you are not completely satisfied with your purchase, we will be happy to accept a return for a refund or exchange on products in new/unused condition within 10 days of delivery.

Items must be in new condition and in the original packaging (please do not assemble, install, or modify the product in any way). In the event of fitment, flaw or defect pictures may be necessary to complete your request.

The few exceptions for items that cannot be returned include:

  • Items Marked "Non-Returnable" (clearly indicated on the product page before placing your order)
  • All Wheel & Tire Packages

WHAT ARE MY SHIPPING FEES?

For orders delivered within the continental US where reason for return isn't a result of a TrickRides error, the cost of the initial shipping charge and a return fee will be deducted from your refund. A prepaid shipping label(s) will be provided. The flat fee for each item being returned can be found in the chart below:

Retail cost of the item Per Item Return Fee

Less than $25.00 $5.50

From $25.00-$49.99 $8.50

From $50.00-$99.99 $12.50

More than $100.00 $19.50

Freight, international & non-continental US returns are accepted, however coordination of return shipping is the responsibility of the client. In the event an error is made by TrickRides, a return shipping label will be provided. 

 

July 29, 2018

CHECKING ON YOUR RETURN STATUS

Obtaining return paperwork, or processing a returned item may take 48-72 hours; we thank you for your patience as we complete your request. To obtain a status update, please click below. 

 

Check Status

 

July 29, 2018

WARRANTY CLAIM

Insurance for our customers, assurances from TrickRides. We will handle all manufacturer warranty claims on your behalf. Specific warranty information can be found in the "details" section of each product page. Pictures of the flaw or defect may be necessary to complete your claim. Shipping warrantied products back is simple with a prepaid TrickRides shipping label.

Warranty claims in 3 Easy Steps:

  1. File a Claim
  2. Ship it back (TrickRides will provide all manufacturer-specific return instructions within 3 days of validating the warranty claim).
  3. Get your replacement (A replacement will be processed as soon as your defective item is on its way back to us). 

 

Submit Request

 

July 29, 2018

CORE DEPOSIT DETAILED INSTRUCTIONS

If the product you purchased included a core deposit charge please follow the instructions below:

  1. Carefully open the product that has been sent to you. Note: You will need to reuse that box to return the core and receive your deposit back.
  2. Inspect the product and be sure it meets your satisfaction.
  3. Remove all items from the box.
  4. Locate the plastic packing slip envelope that was included with your product.
  5. Print the prepaid shipping label (sent to you via e-mail) and insert it into the plastic packing envelope. Be sure the bar code and return address are visible. Note: You may have to fold the label to allow it to properly fit.
  6. Place the fully assembled product to be returned directly in the box and seal it with tape for shipment. Note: Product cores returned to TRickRides that are not fully assembled, or are not the unit that was removed from the vehicle, will void the core deposit and the deposit will be forfeited.
  7. Once the box is sealed properly for shipment, place the plastic packing slip (with shipping label inside) over the label that was used to ship the package to you.
  8. Please use your local UPS services to return the product to us. If you need assistance finding your local UPS site, please contact UPS directly at 1-800-742-5877.

Once we receive and inspect the returned product your deposit will be refunded to your original form of payment.

 

Check Status

 

July 29, 2018

EASY PRODUCT EXCHANGE

Is what you purchased not quite right for you? Then exchange it! We strive really hard to make our Product Exchange Policy convenient and painless as possible. In just 4 easy steps you can exchange your product.

  1. SUBMIT A REQUEST: Click "submit a request" button below and fill out the form
  2. RECEIVE RETURN AUTHORIZATION: Receive return authorization (RA) form with the exact return address and a shipping label (may take 48-72 hours)
  3. SHIP IT BACK: Print and attach the provided UPS shipping label as well as the RA form to the outside of the box
  4. RECEIVE REPLACEMENTS: Once the merchandise is received your replacements will be shipped within 72 hours 

 

Submit Request

FAQ

WHAT CAN I EXCHANGE?

If you are not completely satisfied with your purchase, we will be happy to exchange products in new/unused condition within 10 days of delivery.

Items must be in new condition and in the original packaging (please do not assemble, install, or modify the product in any way). In the event of fitment, flaw or defect pictures may be necessary to complete your request.

The few exceptions for items that cannot be returned include:

  • Items Marked "Non-Returnable" (clearly indicated on the product page before placing your order)
  • All Wheel & Tire Packages

WHAT ARE MY SHIPPING FEES?

For orders delivered within the continental US where reason for return isn't a result of a TrickRides error, the cost of the initial shipping charge and a return fee will be deducted from your refund. A prepaid shipping label(s) will be provided. The flat fee for each item being returned can be found in the chart below:

Retail cost of the item Per Item Return Fee

Less than $25.00 $5.50

From $25.00-$49.99 $8.50

From $50.00-$99.99 $12.50

More than $100.00 $19.50

Freight, international & non-continental US returns are accepted, however coordination of return shipping is the responsibility of the client. In the event an error is made by TrickRides, a return shipping label will be provided.

CALL US

(346) 268-7678
chat

LIVE CHAT

chat now

Need Help?

We always try to make a difference ad we would love to hear your feedback... Feel free to reach out!
Get Support

Newsletter

Get updates on special events, deals, coupons and more!

Trick Rides was built to give car enthusiasts the ultimate online experience.With custom automotive resources, shopping and community related tools to help you take your ride to the next level!

And for the haters... All manufacturer names, logos, symbols, and descriptions, used in our images and text are used solely for identification purposes only. It is neither inferred nor implied that any item sold by TrickRides.us, is a product authorized by or in any way connected with any vehicle manufacturers displayed on this page.

Slider
keyboard_arrow_up