We want you to get your product as quickly as possible. If you have not received your merchandise, but your tracking number indicates that it has been delivered;please contact us and a replacement will be processed within 24 business hours. We'll cover the cost of the new product and handle the claim with the courier.
Lost Package Claims in 3 Easy Steps:
- Double Check (Couriers occasionally leave items in hidden locations to prevent them from being stolen, or damaged by weather. Take a look around - ask your neighbors, roommates, or family members to make sure that the package was not left somewhere close by.)
- File a claim
- Get your replacement (A replacement is processed for you)